Practice Updates

Healthcare Video Library

All of our patients now have access to a wide range of helpful and informative videos. There is a wide range in the library that can help with managing minor conditions or symptoms, as well as tips for how to use different inhaler devices.

You can access all of these for free here:

Published on 22nd Oct 2020

Patient Advice and Liaison Service (PALS), Basildon Hospital


Telephone: 01268 394440

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support.  This is where the Patient Advice and Liaison Service comes in.

They provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care provided at Basildon Hospital, guiding you through the different services available from the NHS.

The Patient Advice and Liaison Service focuses on improving the service to NHS patients.

The service aims to:

  • advise and support patients, their families and carers
  • provide information on NHS services
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly on your behalf

They act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions.  If necessary, they can also refer patients and families to specific local or national support agencies.

Published on 5th Oct 2020

Chasing Referrals at Basildon Hospital

If you have been referred to Basildon Hospital and want to chase your referral, please call 01268 394994 (Appointments line at Basildon Hospital).  

Published on 5th Oct 2020

ChatHealth - School Nurse Messaging Service

Text your school nurse

During these unsettling times, as a young person, you may be worried about your health and wellbeing and be unsure about how to get the help you need.

Our school nurses are still here to help - you can text them for confidential advice and support on a wide range of issues.

Young people aged 11-19 years old can send a text to:

07520 615732

We can help young people with all kinds of things like:

  • Emotional health
  • Relationships
  • Self-harm
  • Bullying
  • Alcohol
  • Healthy eating
  • Drugs
  • Smoking

Your ChatHealth messaging service is run by Essex Child and Family Wellbeing Service and is available during working hours.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text.  Texts will not be seen outside of normal working hours.  If you need help before you hear back from us, contact your GP, NHS 111 or dial 999 if it is an emergency.

Published on 2nd Oct 2020